Terms & Conditions

Booking Conditions and Cancellation Policy

Our booking conditions and cancellation policy is in accordance with the guideline for holiday homes as recommended by the German hotel and hospitality sector association (DEHOGA):

  1. The guest admission contract is concluded upon binding request and confirmation of the rental by both sides. A confirmation is binding both in written or oral form. 
  2. Upon conclusion of the contract all contracting parties are bound to fulfil their contractual obligations, regardless of the time the contract has been concluded for. 
  3. In case of non-provision of the accomodation the landlord is obligated to compensate the guest for damages.
  4. In case of cancellation by the guest, the agreed room rate will be payable, less a deduction of 10%. 
  5. In case of cancellation by the guest the landloard shall undertake all reasonable efforts to rent the accomodation out to someone else. The guest shall only be charged for the difference between the price resulting from article 4 and the income from the renewed letting.
  6. Furthermore the regulations of the German Civil Code apply.
  7. We recommend you to take out a travel resignation cost insurance!  

Terms of Payment

  • To confirm your booking we will kindly ask you for a down payment of 25% of the agreed accommodation price payable by bank transfer. 
  • About 2 weeks before arrival you will receive an invoice for the remainder (including also the resort tax), which is also paid via bank transfer prior to arrival. 

House Rules / Other

  • The apartments are generally available from 4:00 p.m. on the day of arrival and until 10:00 a.m. on the day of departure. Early check-in or late check-out can be arranged upon request, subject to availability.
  • Please understand that we do not allow any pets. 
  • Our house is strictly non-smoking. Please note that smoking is prohibited not only in the apartments but also in all public areas within the building (including staircase and cellar)

Usage of WLAN Access

  • Guests are reminded that they are accessing the Internet at their own risk via our WLAN system. Verifying compatibility of equipment for accessing the Internet as well as protection against viruses, spam, etc. is the responsibility of each guest. We cannot accept liability for any damage caused by harmful material.
  • By using our WLAN router to access the internet, users commit not to download or upload content that may be harmful or offensive to others or violate German law (including, but not limited to, copyright law, youth protection law, anti-spamming law, etc.). 
  • Access information must not be passed on to other people unless they have read, understood, and agreed to these conditions.